We've got answers

It starts with our simple merchant application form. Fill in your restaurant details — name, address, cuisine type, contact info, and hours — and our team will review your application within 48 hours. Once approved, we'll help you set up your menu and go live.

Most restaurants are live within 3–5 business days of submitting their application. The review itself takes 48 hours, and menu setup typically takes 1–2 days depending on how quickly we can connect with you.

No. Applying to join Soul Plates is completely free. There are no setup fees, no monthly minimums, and no upfront costs to get started.

We welcome all independent and small-chain restaurants — from soul food and BBQ to Caribbean, fresh to order grills, and everything in between. We celebrate food culture in all its diversity. Franchise locations of national chains are not eligible at this time.

We don't charge restaurants a commission — you keep 100% of your profits. Instead, we charge customers a small service fee on each order. You earn everything your food is worth, every time.

Payments are processed weekly and deposited directly to your bank account. You'll have access to a partner dashboard where you can track orders, revenue, and payouts in real time.

No monthly fees. No subscription. No minimums. You keep 100% of your profits — we charge customers a small service fee on their end, so you never pay a commission.

Soul Plates is live and expanding across multiple US cities. When you apply, we'll confirm whether your city is currently active or on our expansion roadmap. We're growing fast and adding new markets regularly.

Every partner gets a dedicated onboarding specialist to help you get set up. After launch, our partner support team is available via phone, email, and chat to help with menu updates, order issues, and anything else you need.

Absolutely. You'll have access to a partner portal where you can update your menu, adjust your hours, add photos, and manage your profile at any time. Changes go live within a few hours.

Our customer support team handles order issues directly with customers. If a refund or resolution is needed, we work with you to find a fair outcome. You'll always be kept in the loop.

Your restaurant will appear in search results and category listings based on cuisine type, location, and customer preferences. We also feature partner restaurants in curated collections and promotional placements to help drive discovery.

Yes. You can offer first-order discounts, limited-time deals, and bundle promotions through the partner portal. Promotional placements in the app are available to help boost your visibility during key times.

We promote our restaurant partners through social media, email campaigns, and in-app features. As a partner, your restaurant benefits from Soul Plates' growing customer base and marketing efforts at no extra cost.